Mystery Customers
As part of our aim to continually improve the service and facilities that we offer our customers we have introduced a mystery customer scheme. Every month all of our outlets will receive a visit from a mystery customer. They will all be assessed on the service and products that they provide.
The results of these mystery customer surveys will be published every month in our newsletter and on these pages. We have set ourselves a minimum target of 70% satisfaction in the assessment which all of our outlets need to achieve (100% - Excellent/0% Very poor). The regular feedback that we receive will be an effective way of monitoring our customer service levels and to ensure our standards and policies are adhered to. It also gives us the ability to identify any weakness we have and to gain a better understanding of the perceptions of our customers.
We are looking for volunteers that would like to be our mystery customers over the coming year. If you would like to be one of our mystery customers please email: hospitalityoncampus@bath.ac.uk.
