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March Newsletter

Welcome to the March edition of Hospitality On Campus, the newsletter that keeps you up to date with all our latest news, offers and events. Please click on the image below to open a pdf. version of the newsletter.
 
Accommodation and Hospitality Services has recently gained a gold award in the Green Tourism Business Scheme. The University has also beeen awarded Fairtrade status in partnership with the Students’ Union.  We are extremely proud of these awards as it is a reward for a lot of hard work from all involved.

Over the next year we have a lot more to come. We are working towards the following standards:

Hospitality Assured
The Hospitality Assured standard is for service and business excellence. It is a service sector specification that provides an effective framework that can be used by all sorts of businesses to create a service culture that delights customers and supports business sustainability. We have been working towards this award over the past year and hope to be
successful in gaining it within the next few months.

Food for the Brain
This award is given to organisations that educate and promote awareness about mental health through optimum nutrition. We aim over the next few months to improve nutritional information on our products and to create awareness of the benefits of healthy eating.

Investors In People
Investors In People is a voluntary assessment scheme which was developed through a partnership of businesses and national organisations.  The scheme aims to improve organisational performance through better planning, implementation and evaluation of learning and development programmes. Accommodation Services has already gained the award and we hope to follow suit later this year.

Hospitality at Bath are continually trying to improve the service that we provide. We believe by achieving the above standards it will help us improve the service our customers receive. 

Mystery Customer Results
Every month our outlets are visited by a mystery customer to ensure they offer a high standard of service. We have set ourselves a minimum target of meeting 70% of the criteria. Each month in this newsletter you will be able to track our outlets performance.

Blues Cafe: 94%
Claverton Rooms: 95%
DolcHe Vita: 90%
Level 1 Cafe: 88%
Parade Bar: 95%
Wessex Restaurant: 100%

All of our outlets passed the mystery customer visits and picked up some useful information that they can use to improve their services. To view the reports visit the Hospitality pages of this website.

Offers

Coffee Loyalty Cards
Just pick up a loyalty card from any of our outlets and collect a stamp every time you purchase a hot drink. Buy 9 hot drinks from any of the outlets listed and receive your 10th absolutely FREE! 

Thermal Mugs
Purchase a thermal mug for just £4.25 and receive a free coffee or tea.

March Fairtrade Product Of The Month
Faitrade Tea and Fairbreak bar £1.20 

March Savings
Every month each of our outlets will offer one of their top 25 best selling at a discounted price.