Confidence Assured @ Parade Bar
| Hospitality at Bath are commited to providing excellent customer service and aim for continuous improvement. Confidence Assured at Bath aims to gather feedback and allows us to improve the services that we provide. |  |
Mystery Customer
Every month all of our outlets are visited by a mystery customer who assess the overall service experience that they provide. This is the most effective way for us to evaluate the sales process from a customers perspective and highlights any areas that may need improvement. The minimum pass rate which all of our outlets are expected to meet is 70%. Below you can see the history of our mystery customer results and even look at each report from our mystery customers in detail.
| Date | Score | View report - pdf. |
| October 2008 | 85% - Passed | October 2008 - Parade Bar |
| November 2008 | 90% - Passed | November 2008 - Parade Bar |
| December 2008 | 85% - Passed | December 2008 - Parade Bar |
If you are interested in becoming a mystery customer please get in touch - hospitalityoncampus@bath.ac.uk
Customer Survey
Every year give our customers a chance to complete a survey for each of our outlets. This gives us important information on the views and requirements of our customers.
| Date | Score | View Results - pdf. |
| February 2008 | 71% - Passed | February 2008 - Parade Bar |
The previous survey highlighted areas that we need to improve. We have implemented a lot of new initiatives over the past few months which should hopefully show in our future survey results.
